Help center

We've collected answers to the most common questions. If your case isn't here, message support and we'll respond within the business day. Orders and payment • How to order without registering — add the item to your cart and provide an email at checkout. • How to verify a seller's reputation — the product card shows the seller's name, status (active / verified) and rating based on real orders. Manufacturer authorisation letters appear there as well. • Can I pay by invoice — yes, for sole traders and legal entities. Email sales@kvatronix.in.ua with your company details and order number; the seller will issue an invoice with VAT (if registered as a VAT payer). • If the confirmation email doesn't arrive — check the Spam folder and verify your email; otherwise contact support. Multi-seller orders • How to buy from multiple sellers in one order — this feature (cart-split-checkout: one cart, one payment, multiple separate orders) is on the Phase 2 roadmap and will be available in Q3. For now, please place separate orders with different sellers. Delivery • How to change the address or branch of an already shipped order — through your Nova Poshta account using the waybill number you received from the seller. • What to do if the parcel is damaged — file a report at the Nova Poshta branch and email photos to support@kvatronix.in.ua within 2 calendar days. • I didn't receive my order — what should I do — contact the seller first via platform support (support@kvatronix.in.ua); if there's no response within 5 business days, escalate to legal@kvatronix.in.ua. The platform holds disputed funds until resolution and, as a last resort, refunds the buyer directly. Technical questions • How to find a component analog — message the part number to Telegram support or use the AI assistant on the site; it will suggest in-stock equivalents. • Are datasheets available — links are on each product card where the manufacturer or seller provides them. • How to order an item that's not on the site — send a request to sales@kvatronix.in.ua and we'll forward it to relevant sellers. Support Telegram: @kvatronix_support — the fastest channel, average response time 15 minutes during business hours. Email: info@kvatronix.in.ua — for in-depth questions and inquiries with documents.